Legal Information
nextgenerationstack — Nørregade 28, 5000 Odense C, Danmark
Privacy Policy
1. Data Controller
The data controller for personal data collected through this website is nextgenerationstack, registered at Nørregade 28, 5000 Odense C, Danmark. You may contact us at [email protected].
2. Data We Collect
We collect personal data that you voluntarily provide when contacting us or using our services, including: name, email address, phone number, and any information provided in contact form submissions. We also collect standard web analytics data (IP address, browser type, pages visited) through essential cookies.
3. Legal Basis for Processing
We process your personal data based on: (a) your explicit consent when you submit a contact form; (b) the performance of a contract when you engage our services; (c) our legitimate interest in improving our services and communicating with potential clients; and (d) compliance with legal obligations under EU law.
4. Purpose of Processing
Your personal data is processed solely for: responding to your inquiries, delivering the requested services, communicating about project updates, sending essential service notifications, and maintaining internal records necessary for service delivery.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Data related to active service engagements is retained for the duration of the engagement plus 12 months, in accordance with applicable accounting and tax regulations.
6. Data Sharing
We do not sell, rent, or trade your personal data. Your data may be shared with: essential third-party service providers who assist in delivering our services (under strict data processing agreements), and government authorities when required by law. All third-party processors are contractually obligated to protect your data to GDPR standards.
7. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data receives an adequate level of protection.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights: the right to access your personal data, the right to rectification of inaccurate data, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to data portability, the right to object to processing, and the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
10. Supervisory Authority
If you believe that our processing of your personal data infringes GDPR provisions, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet), Borgergade 28, 1300 Copenhagen K, Denmark.
Terms of Service
1. Acceptance of Terms
By accessing or using the services provided by nextgenerationstack (hereinafter "the Company"), registered at Nørregade 28, 5000 Odense C, Danmark, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.
2. Scope of Services
The Company provides startup incubation, development, and consulting services as described on this website. The specific scope, deliverables, timelines, and pricing for each engagement will be agreed upon in a separate statement of work (SOW) or service agreement prior to commencing any project.
3. Intellectual Property
Upon full payment of all applicable fees, the Company assigns to the client all intellectual property rights in the deliverables specifically created for that client under the applicable SOW. The Company retains ownership of all pre-existing materials, frameworks, tools, and general know-how used in the delivery of services.
4. Payment Terms
Unless otherwise specified in the applicable SOW, invoices are payable within 14 days of issuance. Late payments may incur interest at the rate of 1.5% per month. The Company reserves the right to suspend work on any project if payment is overdue by more than 7 days.
5. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. Neither party shall disclose confidential information to third parties without prior written consent, except as required by law.
6. Limitation of Liability
To the maximum extent permitted by applicable law, the Company's total liability for any claim arising out of or related to these Terms or the services provided shall not exceed the total fees paid by the client for the specific service giving rise to the claim. The Company shall not be liable for indirect, incidental, consequential, or punitive damages.
7. Termination
Either party may terminate a service engagement with 14 days' written notice. In the event of termination, the client shall pay for all work completed up to the termination date. Work products delivered prior to termination remain the property of the client, subject to full payment.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Denmark. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Denmark.
Refund Policy
1. General Policy
At nextgenerationstack, we are committed to delivering high-quality services. Refund requests are evaluated on a case-by-case basis in accordance with the project milestones and deliverables outlined in the applicable statement of work (SOW).
2. Pre-Project Refunds
If you wish to cancel a project before work has commenced, you are entitled to a full refund of any advance payments made, provided that written notice of cancellation is received within 7 days of payment.
3. Partial Refunds During Active Projects
For projects in progress, refunds will be calculated based on the percentage of work completed at the time of cancellation. Work that has been delivered and accepted by the client will not be subject to refund. The client will receive a detailed breakdown of completed work and associated costs.
4. Non-Refundable Items
The following are non-refundable: third-party software licenses procured on behalf of the client, domain registration fees, hosting setup costs, and any work that has been delivered and approved by the client.
5. Refund Process
To request a refund, contact us at [email protected] with your project details and reason for the refund request. We will acknowledge your request within 3 business days and provide a resolution within 14 business days.
6. Dispute Resolution
If you are dissatisfied with the refund decision, you may escalate the matter by contacting us in writing. We will review the dispute and provide a final decision within 30 days. Unresolved disputes shall be subject to the jurisdiction of the courts of Denmark.